![]() on Saturdays.Ĭall National Grid's Credit and Collections Department if you have received a final warning notice of an upcoming disconnection or termination. To get in touch with National Grid Payment Arrangements, call 1-80, between the hours of 8:00 a.m. You may be able to find a payment plan or payment arrangement that works for you. Get in touch with National Grid you are having difficulty paying your bill and think that you may not be able to make a payment. You can find the addresses for them at the bottom of this page. ![]() National Grid has some customer service locations that accept payments. You can also pay your bill over the phone (payment from your checking/savings account) by calling National Grid's customer service line: Note that there is a fee to use this service. ![]() To pay your electricity or gas bills over the phone using a credit/debit card, call the SpeedPay service at Western Union. Bill Paymentīill Pay OptionsFind a full list of different ways to pay your National Grid bill National Grid has a plumber's hotline for metro New York, available at 71. Call 71 if you would like to relocate gas service or a gas meter. If you are in the process of having a new gas pipe installed outside your home, call 63 for questions or concerns. from Monday to Friday, and Saturday from 7:30 a.m. Metro New YorkĬall 1-87 to request new natural gas service installation, or for more information. If you are in the process of having a new gas pipe installed outside your home, call 63 for any questions or concerns.Ĭall 51 for information about or to request an upgrade to your meter. If you would like to request your service be turned on or turned off, call 1-80, at least 24 hours before the date/time you would like the service start/stop to happen. from Monday to Friday, or on Saturday from 7:30 a.m. If you are looking for more information about installing new natural gas service (or to request new gas service), you can call 1-87 between the hours of 7:30 a.m. Natural Gas Service Additional Contacts Long Island & the Rockaways National Grid customer support hours are from 7:00 a.m. You can contact National Grid for your all of customer service needs, such as billing questions, service start/stop requests and electricity (upstate New York customers) or gas service (all National Grid customers) issues at the following numbers. Looking to Activate Service?If you are moving to the National Grid service area, call us at phone currently not available to start service in minutes! You can also report outages online.Ĭustomers in Metro New York should call Con Edison at 1-80 to report an outage, and customers in Long Island/Rockaways should call PSEG Long Island at 1-80 for outages Customer Service In the case of a power outage in the National Grid service area, call 1-80, 24 hours a day, 7 days a week. If you experience or witness a natural gas emergency, leave your home immediately and get to a safe place before calling one of the following numbers, which are available 24/7: Industrial & Commercial Business Questions.Who has this information on hand each time? I have to open my bills each time to get this information! Why bother? Who knows this on a whim? This is my most disliked app on my phone. It should be easy to switch between gas/electric bills since they are both national grid but I have to log out and log in with the different account numbers each time. I do not have a choice but to use this app unless I want to waste more time on the phone. It does NOT make your life easier like apps should to pay bills. It’s just as a whole VERY frustrating to use this app. Face recognition option would be nice so I don’t have to remember a password each time when things aren’t working. I appreciate the security to get to my account but no one is going to pay my bills but me. I created a profile to save my card information but logging in and paying a bill takes just as long as if I called in. Then suddenly one of them kept giving me an error so I switched to the app thinking it’d be easier than calling and having to give my card info over the phone each month. I was given emailed bills for gas/electric each month which I could very easily pay through.
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