The Freshchat Configuration page is where you will need to enter your Freshchat domain address in the specified format, along with your API key and the app ID. Freshchat Credentials for Installation page The last section is for selecting the Freshchat channel and group before proceeding with the installation. The first section requires you to enter your Freshchat credentials, while the second section requires you to enter your KakaoTalk credentials. This installation page is divided into three sections. Please keep the following credentials handy to fill in the Installation Parameters while configuring the app :Įg 3fd538ef7218a14a63e51ba47e83c76e1ff523ddĪfter installing the app from the Freshworks marketplace, you will be directed to an installation page where you will need to enter your credentials to start using the app. If the template has been confirmed, you may test the integration with your outgoing profile key and template code. If registration has been done, you will need to submit a confirmation request with Kakao. Please refer to the below for the next integration. You need to register an outgoing profile to get outgoing profile key(sender_key). Approvals usually take 3 to 5 working days and details will be sent to your registered email address. Fill in the details for your Channel and create a unique search ID.Įnsure that the information displayed on your Channel matches those on your documents or your application may be rejected. Please bear in mind that you must have a personal KakaoTalk account before creating a Channel.Ģ. Navigate to the Kakao for Business sign up page to register. Follow these steps to create a business channel in Kakao.ġ. In 2017, Kakao simplified this system to just one business account - KakaoTalk Channel. Previously Kakao had two types of business accounts-Plus Friend and Yellow ID. To use Kakao for business, you need a Kakao Business account. The table below provides an overview of all the supported message types, automation, structured message formats, message events and consumer profiles: Kakaotalk business account and associated credentials The following are necessary to get started with the Kakaotalk for Freshchat app: This article elaborates on functionalities that are supported and getting started in your journey integrating Kakaotalk with Freshchat. The Kakaotalk for Freshchat app lets your customer service agents engage your customers via Kakaotalk.
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